FAQ's

Frequently Asked Questions (FAQs) – Elanzan

1. Do you offer returns?

No, we do not offer returns or refunds. However, we allow exchanges for damaged, defective, or incorrect items within 24 hours of delivery.

2. What materials are used in your jewelry?

Our jewelry is made with high-quality materials, including stainless steel, gold-plated brass, sterling silver, zircon stones, etc. to ensure durability and elegance.

3. Are your jewelry pieces hypoallergenic?

Yes! Our jewelry is designed to be skin-friendly and hypoallergenic, making it safe for sensitive skin.

4. Will my jewelry tarnish or fade over time?

Our pieces are made with tarnish-resistant materials. However, to maintain their shine, avoid exposure to water, perfumes, and harsh chemicals. Store them in a dry place when not in use.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS/Email.

6. How can I contact customer support?

For any inquiries, reach out to us via:
Email: elanzanpk@gmail.com
WhatsApp: +92 322 7694072
Instagram DM: @elanzan.pk